Privacy Policy

Last updated: 1 October 2026

1. Introduction

Grandma’s No.1 Crackling (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, make a wholesale enquiry or contact us.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable laws.

2. Information We Collect

We may collect the following information:

Personal and contact information

Full name
Email address
Phone number
Billing and delivery addresses
Business name and contact details, where applicable

Order and transaction information

Products ordered and quantities
Order history
Payment status and transaction references
Delivery and fulfilment information
Customer enquiries, complaints and returns

Website information

IP address
Browser type and device information
Pages visited and website activity
Cookies and similar technologies, where used

Information you provide voluntarily

We may also collect information you provide through contact forms, wholesale enquiries, email correspondence or other communications.

3. How We Use Your Information

We collect and use personal information to:

Process, confirm and fulfil orders
Arrange delivery throughout New Zealand
Contact you regarding purchases and enquiries
Manage wholesale enquiries and customer relationships
Process payments, refunds and returns
Provide customer support
Improve our website, products and services
Maintain business, accounting and transaction records
Detect and prevent fraudulent or unauthorised activity
Meet our legal and regulatory obligations
Send promotional communications where permitted by law

We only collect information that is reasonably necessary for our business activities or otherwise permitted by law.

4. Payments and Transactions

Payments made through our website may be processed by third-party payment providers.

These providers may collect and process payment information in accordance with their own privacy and security policies.

We do not intend to store complete payment card details on our own business systems.

5. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with:

Payment processing providers
Courier and delivery companies
Website hosting and technical support providers
Customer relationship management and communication platforms
Accounting and business administration providers
Professional advisers
Government authorities or regulators where required by law

We take reasonable steps to ensure service providers protect personal information appropriately.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support:

Shopping cart functionality
Website security
Website performance
Visitor analytics
Marketing and advertising, where applicable

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where legally required, we will obtain consent for relevant tracking activities.

7. Email and Marketing Communications

We may send emails relating to orders, deliveries, account information and customer service.

Where permitted by the Unsolicited Electronic Messages Act 2007, we may also send promotional communications, product updates and special offers.

Marketing messages will include an unsubscribe option where required.

You can request to stop receiving promotional communications by contacting us at N1crackling@gmail.com.

Unsubscribing from marketing will not prevent us from sending essential order-related communications.

8. Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

These measures may include secure website connections, access controls and the use of reputable service providers.

Although we take reasonable precautions, no internet-based system can guarantee absolute security.

9. Overseas Service Providers

Some third-party service providers may store or process personal information outside New Zealand.

Where personal information is disclosed to an overseas recipient, we will comply with the requirements of the Privacy Act 2020, including taking appropriate steps to protect the information where required.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, managing customer relationships and meeting legal obligations.

We may retain transaction and accounting records for periods required under New Zealand law.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

11. Accessing and Correcting Your Information

Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and to request corrections.

To make a request, contact:

Email: N1crackling@gmail.com

Phone: 021 124 7031

We may need to verify your identity before responding.

We will respond in accordance with the applicable legal requirements.

12. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us first so we can investigate.

If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner:

https://www.privacy.org.nz/

13. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and stockist websites.

We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technology or legal requirements.

The latest version will be published on our website with an updated revision date.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Grandma’s No.1 Crackling

Email: N1crackling@gmail.com

Phone: 021 124 7031

Website: https://grandmasno1crackling.co.nz/