Terms & Conditions

1. Introduction

Welcome to Grandma’s No.1 Crackling.

These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By placing an order, you agree to these Terms & Conditions, including our Shipping Policy, Returns & Refunds Policy and Privacy Policy.

These terms are governed by the laws of New Zealand.

2. Our Products

Grandma’s No.1 Crackling produces and supplies New Zealand-made pork and chicken crackling products.

Our product range may include:

• Pork crackling

• Chicken skin crackling

• Mixed packs

• Other products introduced from time to time

Products, packaging, flavours, weights and availability may change.

We make reasonable efforts to ensure product descriptions, ingredient information, prices and images are accurate and up to date.

If a product is materially different from its description, your rights under applicable New Zealand law remain unaffected.

3. Minimum Order Quantity

The minimum order quantity is 20 units per individual product.

Each product selected must meet the minimum quantity requirement before an order can be completed.

For example:

• 20 packs of Pork Crackling 40g: accepted

• 20 packs of Pork Crackling 100g: accepted

• 20 packs of Chicken Skin Crackling 100g: accepted

• 10 packs of Pork Crackling 100g and 10 packs of Chicken Skin Crackling 100g: not accepted as individual product minimums have not been met

Customers may purchase multiple different products within the same order, provided each selected product meets the minimum quantity of 20 units.

Different pack sizes and product variants are treated as separate products for the purposes of minimum order quantities.

We reserve the right to contact customers regarding orders that do not meet these requirements.

4. Pricing and GST

All prices displayed on our website are in New Zealand dollars (NZD).

All advertised product prices include New Zealand Goods and Services Tax (GST) at the applicable rate and standard shipping within New Zealand.

No additional standard shipping charge will be added to eligible New Zealand orders.

Prices may change without notice. However, price changes will not affect orders already accepted by us, except where otherwise agreed or permitted by law.

Any applicable discounts or promotions will be displayed at checkout.

5. Free Shipping

We offer free standard shipping throughout New Zealand for orders that meet our minimum order quantity requirements.

Shipping is included in the advertised product price.

Deliveries are subject to courier availability, delivery access and any applicable service restrictions.

For further details, please refer to our Shipping Policy.

6. Placing an Order

When placing an order, you agree to provide accurate and complete information, including:

• Your name or business name

• Contact information

• Correct delivery address

• Product selection and quantity

• Accurate payment information

After submitting an order, you may receive an order acknowledgement.

An order is accepted when we confirm acceptance or dispatch the products.

We reserve the right to decline or cancel orders where products are unavailable, payment cannot be verified, order details are incorrect or we reasonably suspect fraudulent activity.

If we cancel an order that has already been paid for, we will provide an appropriate refund.

7. Payment

Payment must be made using an available payment method at checkout or another payment arrangement expressly agreed with us.

Orders will generally be processed after successful payment confirmation unless an approved business account or alternative payment arrangement applies.

Payments may be securely processed by third-party payment providers.

8. Wholesale and Business Orders

We welcome orders from retailers, stockists, hospitality businesses and other commercial customers.

Unless otherwise agreed in writing, our standard minimum order quantity, pricing and shipping conditions apply.

Any separately negotiated wholesale pricing, invoicing arrangements or supply agreements will take precedence over these standard terms to the extent of any inconsistency.

Where products are acquired in trade for business purposes, the parties may agree separately in writing to vary or exclude certain legal guarantees, but only where permitted by New Zealand law and where fair and reasonable.

Nothing in these standard Terms & Conditions automatically excludes rights that cannot lawfully be excluded.

9. Order Processing and Delivery

We aim to dispatch orders promptly once payment and order details have been confirmed.

Dispatch and delivery timeframes are estimates unless a specific delivery commitment has been agreed.

Delivery times may be affected by:

• Courier availability

• Public holidays

• Weather conditions

• Remote or rural delivery locations

• Stock availability

• Events outside our reasonable control

We will take reasonable steps to resolve delivery issues and meet our obligations under New Zealand law.

10. Product Storage and Food Safety

Our products are food items and should be handled appropriately.

Customers are responsible for following storage instructions, best-before dates and any other information provided on product packaging.

Products should not be consumed if packaging is damaged, the product appears unsafe or there is reason to believe it has been contaminated.

If you have concerns about a product’s quality or safety, contact us before consuming it.

Customers should check product labels for current ingredient and allergen information before consumption.

11. Returns, Refunds and Replacements

Due to the nature of our food products, we do not generally accept change-of-mind returns.

However, this does not affect your rights under the Consumer Guarantees Act 1993 or any other applicable law.

If you receive a damaged, defective, incorrect or otherwise non-compliant product, please contact us.

Eligible remedies may include a replacement, refund or another remedy required by law.

Please see our Returns & Refunds Policy for further information.

12. Order Cancellations

If you wish to cancel or amend an order, contact us as soon as possible at N1crackling@gmail.com.

We will make reasonable efforts to accommodate requests before dispatch.

Once an order has been dispatched, cancellation may not be possible.

Nothing in this section limits any cancellation, refund or other rights provided by law.

13. Product Availability

Products are subject to availability.

If an ordered product is unavailable, we will contact you to discuss available options, including a suitable alternative, revised fulfilment arrangement or refund.

We will not substitute a materially different product without your agreement.

14. Website Use

You agree not to:

• Use our website for unlawful purposes

• Attempt to access restricted website systems

• Introduce malicious software or harmful code

• Interfere with website functionality

• Submit false or misleading order information

• Reproduce website materials without permission, except as allowed by law

We may restrict access to the website where reasonably necessary to protect our systems or other users.

15. Intellectual Property

Website content, including text, branding, graphics, photographs and product descriptions, is owned by or licensed to Grandma’s No.1 Crackling unless otherwise stated.

Content may not be reproduced, distributed or commercially exploited without permission, except where allowed by law.

16. Liability

We aim to supply safe, accurately described products and fulfil orders with reasonable care.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control or from improper storage or handling of products after delivery, where those losses are not caused by our breach of a legal obligation.

17. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

18. Changes to These Terms

We may update these Terms & Conditions as our business, products or services change.

Updated terms will be published on our website.

The terms applicable to an accepted order will generally be those in effect when the order was placed, unless otherwise agreed or required by law.

19. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Any disputes will be handled in accordance with applicable New Zealand law.

20. Contact Information

For questions about orders, products or these Terms & Conditions, contact:

Grandma’s No.1 Crackling

Email: N1crackling@gmail.com

Phone: 021 124 7031

Website: https://grandmasno1crackling.co.nz/