Shipping

1. Shipping Overview

At Grandma’s No.1 Crackling, we make ordering your favourite New Zealand-made crackling simple.

We provide shipping throughout New Zealand, with standard shipping costs already included in our advertised product prices.

Free New Zealand Shipping. No Additional Standard Delivery Fees.

2. Free Shipping Throughout New Zealand

We offer free standard shipping on all qualifying orders delivered to addresses within New Zealand.

This includes eligible North Island, South Island and rural deliveries, subject to courier service availability.

Our product prices already include:

• Goods and Services Tax (GST)

• Standard shipping within New Zealand

• Standard order packaging

There is no additional standard shipping fee at checkout.

3. Minimum Order Requirements

To qualify for ordering and delivery, customers must purchase a minimum of 20 units of each individual product selected.

For example:

• 20 x Pork Crackling 40g

• 20 x Pork Crackling 100g

• 20 x Chicken Skin Crackling 100g

Customers may combine different products in one order, provided each individual product meets the minimum 20-unit requirement.

Orders below the minimum quantity cannot be processed through our standard online ordering service.

4. Order Processing and Dispatch

We aim to dispatch confirmed, paid orders within 24 hours on business days, subject to stock availability and courier collection schedules.

Orders placed on weekends or New Zealand public holidays will generally be processed on the next business day.

Dispatch times may vary during busy periods, promotional events or unexpected supply disruptions.

If there is a significant delay in processing your order, we will endeavour to contact you using the details provided at checkout.

5. Estimated Delivery Times

Delivery timeframes depend on your location and courier service availability.

North Island, South Island and rural delivery estimates will be provided where available during order processing or through the courier’s tracking service.

Please note:

• Delivery estimates are not guaranteed unless expressly agreed.

• Rural and remote locations may require additional delivery time.

• Public holidays, weather events and courier disruptions may affect delivery.

We will take reasonable steps to ensure orders are delivered within the agreed timeframe or, where no timeframe has been agreed, within a reasonable time as required by New Zealand law.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Please ensure your order includes:

• Recipient name

• Street address

• Suburb and city

• Postcode

• Contact phone number

• Any relevant delivery instructions

If you notice an error in your delivery information, please contact us as soon as possible.

We will attempt to update the details before dispatch.

If an address error causes a delivery problem, we will work with you to identify an appropriate solution. Additional costs caused by incorrect customer-supplied information may be discussed where legally permitted.

7. Tracking Your Order

Where tracking is available, tracking information may be provided once your order has been dispatched.

You can use this information to monitor delivery progress through the courier service.

If your order appears delayed or you cannot locate your delivery, please contact us.

8. Damaged or Missing Deliveries

We take care when preparing and packaging orders.

If your parcel arrives damaged, contains incorrect products or is missing items, please contact us as soon as reasonably possible.

To help us investigate, please provide:

• Your order number

• A description of the issue

• Photographs of the parcel and affected products, if available

We will review the issue and arrange an appropriate resolution, including a replacement or refund where required by law.

Please retain damaged packaging and affected products where safe and practical until we have reviewed the matter.

9. International Shipping

We currently offer standard online shipping within New Zealand only.

International shipping is not available through our standard online checkout.

For enquiries about supply outside New Zealand, please contact us directly.

10. Wholesale and Bulk Deliveries

Wholesale orders and bulk purchases are subject to our standard order requirements unless otherwise agreed.

Larger commercial orders may require additional coordination.

Where a separate delivery arrangement is agreed for a wholesale customer, the relevant terms will be confirmed before the order is finalised.

11. Delivery Disruptions

Occasionally, deliveries may be affected by events outside our reasonable control, including severe weather, transport interruptions or courier network delays.

We will take reasonable steps to communicate significant delivery issues and work towards a suitable resolution.

Your applicable consumer rights remain unaffected.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Grandma’s No.1 Crackling

Email: N1crackling@gmail.com

Phone: 021 124 7031

Website: https://grandmasno1crackling.co.nz/